SHIPPING & HANDLING

How long does it take to get my products?

Country	Get Your Order	Cost	Orders Over $38.99
US & Canada	3-8 Business Days	$2.99	Free
UK	3-11 Business Days	$2.99	Free
Europe	3-11 Business Days	$2.99	Free
Australia	3-11 Business Days	$2.99	Free

When will the orders be shipped?

Order Shipping Information

Orders are shipped within 1-2 days. Once your order has been shipped, we will immediately send you a shipping notification email with tracking information so you can track your purchase.

Where is my order?

Order Tracking Information

Once your order has been shipped, you will receive an email from us with a tracking number. With this information, you can track the status of your shipment and find out the delivery date.

Once your order has been shipped, you can check it within 24-48 hours depending on the shipping company.

Why was my order delayed?

Please note that the estimated delivery date depends on peak times such as BFCM, Christmas holidays and peak shopping seasons, carriers may experience higher volumes of shipments, which may result in longer delivery times. Unforeseen circumstances such as weather, natural disasters or other events beyond our control may also cause delays in shipment. Also, during sales periods, orders may take longer to process and ship due to higher order volumes. Please don't worry if your estimated delivery date has passed - delays can happen, especially during peak times. We recommend that you allow a few more days for your package to arrive, but if after this time it still hasn't arrived, please contact us so we can investigate further.

Which products are non-returnable?

Products that have exceeded the 30-day return period, damaged, worn, washed, products cannot be returned. ( Underwear products, socks are not refundable.)

Where do you ship it from?

We have a strong logistics infrastructure that allows us to ship to more than 50 countries from various locations. We currently have multiple shipping points in the US, China and Germany, enabling us to immediately meet the needs of our global customers. Please note that where your order is shipped from may vary depending on the shipping address and the availability of the products you order. We always try to ship your order from the location that can get it to you in the fastest and most efficient way.

Why was my order split into two or more packages?

Multiple Packages Information

We understand that receiving multiple packages for your order may seem confusing, so we would like to clarify why this may happen. In some cases, we may need to split your order into separate packages due to weight, package volume, or product availability.

For example, if your order is particularly heavy or large, we may need to split it into multiple shipments to ensure a safe and efficient delivery. Also, if your order contains products with different stock statuses, we may choose to ship available products separately to speed up the delivery process. This means you may receive some of your products in one package and the rest in another.

We provide a unique tracking number for each package, so you can track the delivery of each item individually.

My order appears to have been delivered but I have not received it.

Package Delivery Information

We recommend that you first check your mailbox or doorstep, as some packages may have been left there. It is also worth asking your neighbors if they have received your package, as delivery people may leave packages with neighbors when the recipients are not available.

If you have checked these options and still cannot find your package, please contact your local post office with your tracking number. They will be able to provide you with information about the status and whereabouts of your package.

Please note that we are not responsible for lost or stolen packages after they have been delivered to the address provided at the time of purchase. However, we will do our best to assist you in locating your package and resolving any issues that arise.

.

Can I change the delivery address on my order?

Change Delivery Address Information

To ensure that your change request can be processed, we kindly ask that you contact us within 1-3 hours after placing your order. We will accept the change made within this period.

If you contact us within 12 hours after placing your order, we will still do our best to assist you with your change request. However, if your order has already been shipped, we regret to inform you that we will not be able to make any changes to the address.